MainOne 2020 Technical Support Internship For Young Nigerians

Published: 28 Aug 2020 1,165 views

MainOne provides world class network, internet solutions, voice, data center and cloud services to providers in Nigeria, Ghana and all of West Africa. MainOne works with the world’s biggest financial services companies to bring a unique suite of capabilities focused on automating and streamlining processes. MainOne is currently inviting applicationss from young Nigerians who wish to have their professional career in the field of Telecommunication

Demands of the job:

• This is a shift based role.
• The job requires a lot of patience and exemplary communication skills.
• The selected candidate will be required to communicate constantly with customers to understand requests, complaints, and follow up until issues are resolved.  

MainOne Technical Support Internship

Application Deadline	Not Specified
Country to study
Type	Borno
Sponsor	MainOne
Gender	Men and Women

Benefits of MainOne Technical Support Internship

The Technical Support Intern will be responsible for the following functions:

1. Configure, test, and provision customers on the CRM platform.
2. Coordinate 3rd party installation and support activities.
3. Assign new requests/opportunities captured from the MainOne website.
4. Run weekly reports on incidents – opportunities and complaints.
5. Network management and monitoring.
6. Perform 1st level fault troubleshooting tasks.
7. Liaise with OEM to resolve technical related issues.
8. Liaise with the vendor(s) for customer installations.
9. Escalate unresolved issues to the appropriate teams.
10. Critically analyze customer complaints and issues with a bid to provide lasting solutions.
11. Continually drive customer satisfaction through the speedy resolution of complaints.

Requirements for MainOne Technical Support Internship

1. B.Sc/HND in Electrical & Electronics Engineering 
2. Excellent communication skills.
3. Multitasking skills.
4. CCNA Certification and previous experience in a similar position will be an added advantage. 

Application Deadline

Not Specified

How to Apply

Interested and qualified? Go to MainOne on career.mainone.net to apply