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Kuda Bank 2022 Call Centre Agents (Email) Opportunity

Kuda is a fintech company on a mission to make financial services accessible, affordable and rewarding for every African on the planet.

We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.

We’re giving Africans around the world a better alternative to traditional finance by delivering free money transfers, smart budgeting and instant access to credit through digital devices.

We’ve raised over $90 million from some of the world’s most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

Role Overview:We are looking for a Call Centre agent – Email. You will be responsible for engaging current and potential customers through all interaction channels to provide support, ensure customer satisfaction and retention towards the fulfillment of the strategic goal of the business at large.

Table of Content

About Kuda Technologies Ltd

Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more. We raised the largest seed round ever seen in Africa and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos, and Cape Town, and further offices opening across Af... read more


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Kuda Bank Call Centre Agents


Aim and Benefits of Kuda Bank Call Centre Agents

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:

  • Pension
  • Competitive annual leave plus bank holidays
  • Group Life Insurance
  • Health Insurance
  • L&D Training

Requirements for Kuda Bank Call Centre Agents Qualification

Responsibilities:

  • Act as the first point of contact to customers working across multiple interaction channels.
  • Resolve customer issues within the scope of existing service levels
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Be very conversant with all the banks products to be better equipped to provide support to customers’ enquiries and complaints
  • Ensure that all customer interactions, feedbacks, and complaints are appropriately logged for tracking.
  • Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.
  • Respond promptly and effectively to escalated disputes and communicate findings to customers.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships through open and interactive communication
  • Ensure the highest level of service standards are maintained.
  • Any other duties as assigned

Requirements

  • Knowledge of customer service practices and principles
  • An understanding of banking procedures and policies and Computer literacy
  • High degree of intelligence, communication and analytical skills
  • Knowledge of the Financial Advisory and Intermediary Services Act.
  • Good verbal communication skills – sincere and articulate.
  • Passionate about service.
  • Ability to multi-task, set priorities and manage time effectively
  • Result oriented.
  • Ability to listen and probe effectively to determine customers’ real needs.
  • Ability to provide accurate information.
  • Minimum of 1-2 years’ experience in similar role
  • Conversant with major Telephony and CRM applications used across the industry.
  • HND/B.Sc

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Application Deadline

Not Specified


How to Apply

Interested and qualified? Go to Kuda Technologies Ltd on www.linkedin.com to apply

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