GitHub 2022 Remote Support Engineer III

Published: 30 Nov 2022

More and more companies are using GitHub Enterprise, so the support team is growing. When our customers have problems, they contact us and it is our goal to help them as quickly and awesomely as possible. We’re looking for Enterprise Support Engineers in EMEA region to support our GitHub Enterprise product installed and managed in the customer’s virtualization environment.

Your main responsibility will be to work with our customers via web interface, email, phone and chat to solve support tickets. Tickets are usually opened by internal system administrators, and can include investigating load or networking issues, debugging application errors, and discussing feature requests. You’ll also work with our engineering team to prioritize issues and development, and our documentation team to improve customer-facing resources. You don’t need to be a Git expert, but you do need to have technical experience and a passion for helping people.

The position reports to an Enterprise Support Manager and works closely with other teams and leaders across the company.

GitHub works remotely and asynchronously as much as possible. While this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events.

This role will require working non-standard working hours, including weekends and holidays.

GitHub Support Engineer III

Application Deadline	Not Specified
Type	Postgraduate
Sponsor	GitHub
Gender	Men and Women

Benefits of GitHub Support Engineer III

We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

Requirements for GitHub Support Engineer III

Responsibilities

• Solve complex customer support tickets often involving Linux servers, source code, and web application issues
• Effectively communicate technical information to customers and engineering groups at GitHub
• Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly
• Identify bugs and improvements in the GitHub Enterprise codebase
• Manage urgent customer outages during business hours

Minimum Qualifications

• General understanding of how modern web applications work
• Prior experience providing technical support
• Excellent problem solving skills
• Familiarity with some flavor of production-level virtual machine (e.g., VMware ESX, Xen, KVM)
• Enthusiasm for working directly with customers
• Stellar English and grammar skills

Preferred Qualifications

• Worked closely with large complex customer accounts
• Familiarity with Git and GitHub
• Experience with phone support
• Ability to look through and understand code (Ruby / Bash)
• Previous experience as a Linux System Administrator
• Previous experience providing on-site consulting or professional services

Application Deadline

Not Specified

How to Apply

Interested and qualified? Go to GitHub on www.linkedin.com to apply