MainOne 2023 Customer Experience Intern, Lagos
MainOne (An Equinix Company) is the leading provider of Wholesale and Enterprise connectivity and Data Center services across West Africa and the company partners with major global technology companies and regional telecom providers to service its customers.
We continue to grow our footprint with new data centers, major network interconnection facilities, extensive terrestrial fiber buildouts, regional points of presence, and delivery of services into 10 countries in West Africa.
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About MainOne
MainOne is a broadband infrastructure company providing innovative telecoms services and network solutions across West Africa. Since its launch in 2010, MainOne has developed a reputation for providing highly reliable services to major telecom operators, ISPs, government agencies, small to large enterprises, and educational institutions in West Africa. MainOne also owns a data centre subsidiary, MDXi which builds and operates Tier III data centres across West Africa.... read more
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MainOne Customer Experience Intern
Aim and Benefits of MainOne Customer Experience Intern
The ideal candidate will be primarily responsible for handling all inquiries, via all our channels and report the same on a weekly basis to all internal stakeholders. Specifically, the responsibilities also include:
- Attend to all inbound enquiries (phone, email, chat (Zendesk)
- Pre-qualification of leads received via enquiry desk
- Prepare and send a weekly report of all received enquiries and status to all internal stakeholders.
- Follow up on assigned leads with the respective Account Managers to ensure timely engagement of prospects.
Requirements for MainOne Customer Experience Intern Qualification
Qualifications
- 1st degree from a reputable higher institution
- At least 1-year of work experience preferably in a similar role
Skills & Competencies
- Good interpersonal skills
- Good IT skills: Word, Excel, and PowerPoint
- Excellent interpersonal and relationship-building skills.
- Strong oral and written communication skills.
- Detail oriented and able to take ownership of assigned tasks.
Demands of the Job
- Good planning and organization skills
- Ability to work independently
- Ability to pay attention to detail
- Fast learner
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Application Deadline
Not Specified
How to Apply
Interested and qualified? Go to
MainOne on career.mainone.net to apply
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